Who we are
Longevie is a medical and cosmetic clinic based in Sydney, Australia. Our focus is on longevity, preventative health, and aesthetic treatments.
Our website address is: https://longevie.com.au
For the purposes of this Privacy Policy, references to “we”, “our”, or “us” mean Longevie.
You can contact us regarding this policy by email at: reception@longevie.com.au
Comments
Our website does not use public comments. Visitors cannot post comments on our pages.
Media
Visitors cannot upload media files (such as images or documents) directly to our website.
Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that may contain information such as your browser type and pages visited.
We use cookies for:
– Essential functions (for example, to ensure booking forms and security features work correctly).
– Analytics (to help us understand visitor traffic and improve our services).
– Performance and design (to make sure pages load quickly and display correctly).
You can choose to disable cookies through your browser settings, but please note that some parts of our website may not function properly if you do so.
Embedded content from other websites
Our website may include embedded content such as videos, maps, or links to external resources. Embedded content from other websites behaves in the same way as if you visited the other website directly.
These websites may collect data about you, use cookies, or include additional third-party tracking. We do not control how those external websites operate, and we encourage you to review their own privacy policies if you choose to interact with them.
Who we share your data with
We do not sell or share your personal information with third parties for marketing purposes.
We may share limited information with trusted service providers who assist us in operating our website and booking system (for example, website hosting, email services, or payment processors). These providers are required to keep your information secure and confidential, and only use it for the purposes of providing their services to us.
In some cases, we may also be required to share your information to comply with legal obligations or regulatory requirements.
How long we retain your data
We only keep your personal data for as long as it is necessary for the purposes for which it was collected, and to comply with our legal and professional obligations.
•If you make a booking or enquiry through our website, we will retain your information for as long as needed to provide the service and maintain appropriate business records.
•If you leave a comment or submit a form, the content and its metadata may be retained for up to 12 months, unless you request removal sooner.
•Health-related records collected as part of consultations or treatments are retained in accordance with Australian medical record retention laws and regulatory requirements.
After these periods, your information will either be securely deleted or anonymised for research or statistical purposes.
What rights you have over your data
If you have provided us with personal information through our website or in the course of a consultation, you have the following rights:
•Access – You can request a copy of the personal information we hold about you.
•Correction – You may ask us to correct or update any inaccurate or incomplete information.
•Deletion – You may request that we erase your personal data when it is no longer necessary for us to keep it, unless we are required by law to retain it (for example, medical records).
•Restriction – You may request that we limit how we use your personal data in certain circumstances.
•Portability – You may request that we provide your data in a structured, commonly used, and machine-readable format, where applicable.
•Objection – You may object to certain types of processing, such as direct marketing.
Where your data is sent
Your data may be processed or stored by trusted third-party services we use to operate our website and booking systems. This can include website hosting providers, email delivery services, and secure payment processors. These providers may be located in Australia or overseas, but are required to handle your information securely and in line with privacy obligations.
Form submissions and online enquiries may be checked automatically through spam-detection or security services to protect our site from malicious activity.
We do not sell or disclose your personal information to third parties for marketing purposes.
Marketing communications
If you join our mailing list or subscribe to updates, we may use your contact information to send you newsletters, promotions, or information about our services. You can opt out of these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly at reception@longevie.com.au.
We will never share your details with third parties for their own marketing purposes.
Third-party integrations
Our website uses certain third-party services to manage bookings and payments:
•Cliniko – We use Cliniko to manage online bookings and patient records. Information you provide when booking is securely stored in Cliniko’s system in line with their privacy and security standards.
•Payment processor (via Cliniko) – Deposits or payments made through our booking system are processed by a secure third-party payment provider. We do not store your full payment card details on our servers.
These third-party providers may collect, process, or store your information as part of the services they deliver to us. Each provider has its own privacy policy, and we encourage you to review those policies if you would like further details.
contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
reception@longevie.com.au
1/17 Randle St, Surry Hills 2010, NSW
Statement of compliance
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated date
Last updated: 29/08/2025.
